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Refund policy


At Vivus Pets, your satisfaction is very important to us. We are dedicated to producing the most delicious, nutritious and ethically sourced foods and treats for your pets. If you are not satisfied with your purchase, we will happily accept returns within 30 days of your purchase. Please let us know if there were any issues with your delivery or the products themselves immediately so that we can help explore a resolution. In case of a refund, the products to be returned must be unopened and in their original packaging. However, no exchanges, returns or refunds will be accepted for orders with more than 3 quantities of the same product. 

If you made your purchase on vivuspets.com, please contact us at info@vivuspets.com and the customer service team will provide you with the appropriate return mailing address and instructions to process the return. In all cases, buyers are responsible for return shipping. Once we receive the returned product in our designated warehouse, we will process your exchange or refund. In case of a refund, we are only able to refund the purchase price for the returned product. Shipping, handling fee and other charges will not be refunded.

If you purchase from one of our authorized retailers, please first contact us at info@vivuspets.com and proceed with the exchange or refund with the retailer where the transaction occurred directly to arrange your return. Vivus Pets will credit the retailer’s account once the return has been processed.